Privacy isn't complicated. Neither should be our explanation.

White Hawk Waste collects information needed to respond to inquiries, provide estimates, coordinate waste and hauling services, manage customer relationships, process transactions and support our business operations. We recognize that our commercial customers may share confidential information about their operations, service providers and pricing. We treat that information as business information provided for the purposes of evaluating and delivering our services.

Effective and last updated: November 6, 2026

Who we are

This policy applies to the White Hawk Waste website and to the ordering, quoting, partner application, contact and customer portal experiences linked from it. In this policy, "White Hawk," "we," "us" and "our" mean White Hawk Waste. We offer dumpster rental and junk hauling to homeowners and national waste programs to commercial customers, and we work with local hauling partners to deliver service.

Some parts of the White Hawk experience, such as the Dumpster OS customer and hauler portal, may be run on separate software platforms. Those pages tell you where you are, and this policy applies to information we collect through them as well.

Information we collect

The information we collect depends on how you use White Hawk. It can include:

Names and contact details: your name, phone number, email address and job title.
Company information: your company name, the number and type of locations, and your role.
Service addresses: the address where a dumpster should be placed or where a pickup should happen, plus notes about access and placement.
Order details: dumpster size, dates, delivery windows, items and materials, extensions, pickups, quotes and price information.
Payment-related information: billing details and records of payments, refunds and charges. Card payments are handled by a payment processor, and we do not intend to store full card numbers on this website.
Partner application information: for hauling companies, your company details, number of trucks, container sizes and service area.
Operational records: delivery and pickup times, status updates, driver and partner assignments, and service notes.
Service photographs: photos taken at delivery and pickup to document where a container was placed and its condition. These can show a property, vehicles or other items nearby.
Technical website data: your IP address, browser and device type, pages viewed and similar information that web servers receive when you visit.
Messages you send us: what you write in forms, texts and calls, and our records of those conversations.

You choose what you give us. If you do not provide information we need to complete a request, we may not be able to complete it.

How we use information

To respond to inquiries and requests.
To provide estimates, quotes and program proposals.
To schedule, deliver, track, pick up and document dumpster and hauling service, and to coordinate with hauling partners.
To manage customer relationships, send service updates and provide support.
To process transactions, invoices, payments and refunds.
To evaluate hauling companies that apply to join our network.
To keep the website working, secure it, prevent fraud and spam, and fix problems.
To understand how the website is used and improve it, where you have allowed analytics.
To send marketing messages, only where you have chosen to receive them.
To meet legal, tax, accounting and regulatory obligations and to protect our rights.

We share information only as needed to run White Hawk and deliver your service:

Hauling partners who deliver and pick up containers receive the details needed to do the job, such as the service address, contact details, timing and placement notes.
Service providers and software vendors that host our website and applications, store records, send email and text messages, and help us run the business act on our behalf.
Payment processors receive the information needed to charge, refund and reconcile payments.
Professional advisers such as accountants, insurers and lawyers receive information when they need it to advise us.
Authorities and other parties may receive information when the law requires it, to enforce our terms, or to protect people, property and our rights.
A successor business may receive information if White Hawk is involved in a merger, financing or sale of assets. We would require the new owner to honor this policy or tell you about any change.

We have not described any sale of personal information in this policy because we have not confirmed one. If that ever changes, we will update this policy first and provide the opt-out choices the law requires.

Commercial customer information

Commercial customers may give us information about their stores and facilities, current waste service providers, vendor pricing, contracts, and the locations of their sites. We use that information to evaluate service needs, prepare proposals and deliver service. We treat it as confidential business information. We limit it to the people and partners who need it for those purposes, and we do not share one customer's pricing or operational details with another customer.

If your company has signed a master service agreement or confidentiality agreement with us, that agreement controls where it differs from this policy.

Cookies, analytics and advertising

Essential technology. The website uses a small amount of browser storage that it needs to function, for example to remember your cookie choices and to hold your place in the multi-step order form during a visit. These do not require consent.

Analytics and advertising. At the time of this policy, the website does not run analytics or advertising cookies or tags. If we add them, they will stay off until you allow them, and this policy and the cookie settings will be updated first.

Third-party content. The website loads fonts from Google Fonts, which means your browser requests files from Google's servers and Google receives your IP address and basic browser details when a page loads.

Your controls. Choose "Cookie Settings" in the footer of any page to review or change your choices at any time. We also respond to the Global Privacy Control (GPC) signal, as described below.

Your choices

Cookies and tracking: use Cookie Settings in the footer. Your choices are stored in your browser, and you can change or withdraw them at any time.
Global Privacy Control: if your browser sends a GPC signal, we treat it as a request to opt out of optional cookies and of any sale or sharing of personal information, and we keep optional categories off.
Marketing: you can opt out of marketing emails and texts at any time. See "Marketing messages" below.
Your information: you can ask us to access, correct or delete it, as described below.

Retention, access and security

Retention. We keep information for as long as we need it for the purposes described in this policy, to deliver and support service, and to meet legal, tax, accounting and dispute-resolution requirements. Different records are kept for different lengths of time, such as order and payment records, partner applications and website logs. When we no longer need information, we delete it or remove identifying details, unless the law requires us to keep it.

Access controls. We limit access to personal and customer information to team members, partners and vendors who need it for their work.

Security. We use administrative, technical and organizational measures intended to protect information, including limiting access and using secure connections for the website. No website or method of transmission is completely secure, so we cannot guarantee absolute security. If you believe your information has been put at risk, please contact us right away.

Your privacy rights

Depending on where you live, privacy laws may give you rights over your personal information. Many states, including California, Colorado, Connecticut, Oregon, Texas, Utah and Virginia, have laws of this kind, and the rights differ by state and by whether a law applies to our business. Where they apply, your rights can include:

knowing whether we process your personal information and getting access to it, including a portable copy;
asking us to correct inaccurate information;
asking us to delete your information;
opting out of the sale or sharing of personal information, targeted advertising and certain profiling;
limiting the use of sensitive personal information, where we use it;
appealing a decision if we decline your request; and
not being treated unfairly for using these rights.

How to make a request. Contact us using any of the methods in the "Contact us" section and tell us what you would like to do. We will confirm it is you by matching details you give us with details we already hold, and we will respond within the time the law allows. You may also ask an authorized agent to make a request for you, and we may ask for proof of that authorization. If we decline a request, you can reply to ask us to reconsider, and you can also contact your state attorney general.

Some information we must keep, such as records of a completed transaction, and we will tell you if that applies to your request.

Marketing messages

We send marketing emails or texts only to people who have chosen to receive them. That choice is optional, is never a condition of getting a quote, an order or service, and is collected separately from any service form. Service messages, such as delivery confirmations, pickup updates and delivery photos, are not marketing, and we send them as part of the service you requested.

To stop marketing emails, use the unsubscribe link in the message or contact us. To stop marketing texts, reply STOP to the message or contact us. Message and data rates may apply to texts.

Children's privacy

White Hawk is for adults who rent dumpsters and arrange hauling, and for businesses. We do not direct the website to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, contact us and we will delete it.

Changes to this policy

We may update this policy as the website, our services or the law change. The date at the top shows when it was last updated. If a change is significant, we will say so on this page or by another suitable method before it takes effect.

Contact us

For questions about this policy or to make a privacy request, contact White Hawk Waste:

Phone: 239-980-9661
Online: use the contact form and mention "privacy request"