Plain terms for a plain service.

These terms cover your use of the White Hawk Waste website and residential dumpster rental and junk hauling orders placed through it. Please read them before you order.

Effective and last updated: November 6, 2026

Which terms apply

Website terms. The sections about using the website apply to everyone who visits.

Residential orders. The sections about booking, rental, materials, charges, placement, cancellation and liability apply to dumpster rental and junk hauling you order for a home through this website.

Commercial programs. Commercial and retail customers are served under a separate master service agreement, program proposal or order that you sign with us. If it conflicts with these terms, that agreement controls. Submitting the commercial request form does not create a contract.

Hauling partners. Hauling companies that join our network are governed by a separate independent hauler agreement. Submitting a partner application does not create an agreement or a promise of work.

Using the website

You may use this website for lawful purposes and to request information and services from us. Please do not attempt to disrupt or gain unauthorized access to the site, submit false or misleading information, or use automated tools to collect content or submit forms. The content, logos and designs on this site belong to White Hawk or its licensors. The site and its information are provided as they are, and we may change or remove content at any time. Some pages show sample data, sample prices or previews, and they are labeled that way. A sample is not an offer.

Quotes, booking and payment

Our all-in price for a residential order is shown to you before you pay. A price is confirmed only when your order is accepted. We may correct a pricing error or decline an order, and if we do we will tell you before charging you or will refund anything charged. Orders are accepted subject to availability in your area and to the placement and materials terms below.

You agree to give accurate contact, address and order information. Payment is due at booking unless we tell you otherwise, and card payments are handled by a payment processor. You are responsible for any amounts that become due under these terms.

Rental period and pickup

Your rental period starts on delivery day. Seven days are included in your price. If you need longer, the daily price is shown before you add a day. When you are finished loading, request pickup through the method we give you, and we will schedule it. If a container is not accessible when we arrive for a scheduled delivery or pickup, we may charge for the extra trip.

What can go in

Dumpsters are for household and construction waste only. You may not place hazardous, toxic, flammable, medical or otherwise regulated materials in a container, and our list of items that are not allowed is on the What can go in page, which is part of these terms. Do not load above the fill line or in a way that is unsafe to haul. If a container holds prohibited items or is overloaded, we may refuse pickup until it is corrected, remove and dispose of the items at your cost, or charge additional fees.

Overweight and additional charges

Disposal facilities charge by weight. Where your order includes a weight allowance, the allowance and the cost of going over it will be shown to you before you pay. You may also be charged for extra days, extra trips, removal of prohibited materials, damage you cause, and fines or fees that result from how the container is placed or used. We will tell you about any additional charge and the reason for it.

Placement and permits

You are responsible for choosing a placement site that is safe, level and clear, and that we can reach. Containers and trucks can scratch, crack or mark driveways, lawns and other surfaces, and we recommend boards or other protection under the container. If the container goes on a public street or right-of-way, or your community, landlord or association requires approval, you are responsible for getting any permit or permission. Please do not move a container yourself.

Changes and cancellation

Call us as early as you can if you need to change or cancel an order. Where our cancellation, rescheduling or refund terms differ by order, they will be shown to you at booking. If a delivery has already been made or attempted, you may be charged for the trip.

Damage and liability

You are responsible for loss of or damage to the container while it is in your care, other than ordinary wear. To the extent the law allows, White Hawk and its hauling partners are not liable for indirect or consequential damages or for loss of use, income or profit. Our total liability for any claim arising from your order is limited to the amount you paid for that order. Nothing in these terms limits liability that cannot be limited by law, and nothing limits your rights under consumer protection laws that apply to you.

Disputes

If you have a problem, call us first. We will work with you to fix it. If we cannot, the laws of the state in which the service was provided govern these terms, and the courts there may hear any dispute, unless the law gives you the right to go elsewhere.

General

We may update these terms, and the version in effect when you place an order applies to that order. If a part of these terms cannot be enforced, the rest still applies. Our delay in enforcing a term is not a waiver of it.

Contact

Questions about these terms: call 239-980-9661 or use the contact form. Information about how we handle your data is in our Privacy Policy.